Shipping policy
We ship from the United Kingdom to the United States, United Kingdom, Australia and Canada.
Processing time
Orders are usually dispatched within one working day. Orders placed at a weekend or on a public holiday go out on the next working day.
Delivery times
Once your order has been dispatched, typical delivery times are:
- United States: 5 to 8 business days
- United Kingdom: 3 to 5 business days
- Australia: 4 to 7 business days
- Canada: 5 to 7 business days
These are typical times, not guarantees. Carrier delays and customs checks are outside our control.
Tracking
Every order is sent tracked. When your parcel leaves us you will get a shipping confirmation email with your tracking number and a link to follow it.
If the tracking has not updated for more than a week, email us at hello@solomend.com and we will chase the carrier for you.
Shipping costs
Shipping is free to every country we ship to. There is no minimum order and nothing is added at checkout or after you place your order.
Customs and import duties
Orders delivered outside the United Kingdom may attract import duties or taxes set by the destination country. Where these apply they are charged by the carrier or customs authority on delivery and are the responsibility of the recipient, unless something different is shown at checkout.
Wrong or incomplete addresses
Please check your delivery address carefully at checkout. If a parcel is returned to us because the address was wrong or incomplete, we will contact you to arrange redelivery.
Missing or damaged parcels
If your order arrives damaged, or the tracking says delivered and you do not have it, email hello@solomend.com and we will sort it out. You will not be left out of pocket for something that went wrong in transit.
Contact
SoloMend, Enper Ecom Ltd, 483 Green Lanes, London N13 4BS, United Kingdom.
Email: hello@solomend.com